מחיקת חשבון ונתונים — BUUM Pro

Deleting your BUUM Pro account and data (English summary)

BUUM Pro is an app and website for electricians, provided by BUUM Electrical. This page explains how to request deletion of a BUUM Pro account and the data associated with it.

Delete from inside the app

1. Sign in to BUUM Pro as the account owner.
2. Tap "עוד" (More) in the bottom bar, then "הגדרות" (Settings).
3. Tap "מחיקת החשבון" (Delete account) and open the red panel.
4. Tap the "מחיקת החשבון" (Delete account) button at the bottom of the panel.
5. Type your account e-mail address and tap "כן, מחקו את החשבון" (Yes, delete the account).

Only the account owner can delete the account. Deleting it removes the whole business account, including access for its employees.

Request deletion by e-mail

If you cannot sign in, write to us from the account owner's e-mail address, with the business name and a phone number, and ask for the account to be deleted. A deletion we carry out for you is immediate and cannot be undone.

support@buum.co.il

Timing

After a request made in the app, nothing is deleted for 30 days, and the owner can cancel the request from the subscription screen. After 30 days the data is permanently deleted. If you have already paid for a period that ends later (for example an annual plan), the account stays open until that period ends and the data is deleted then.

Data that is deleted

• Your customers and their contact details.
• All quotes and their history.
• Your job catalogue, pricing settings and supplier price list.
• Business details: business name, owner name, phone, e-mail, city, licence number and tax ID.
• Every user of the account: name, e-mail, password, Google sign-in link and fingerprint or face sign-in keys.
• The stored payment token used to charge your card.

Data that is kept

• Invoices issued for the subscription.
• Payment and charge records, including the last four digits and expiry date of the card.
• Subscription history: plan, dates and any coupon used.
• The record of your acceptance of the terms and privacy policy: date and IP address.

These are kept because Israeli tax and bookkeeping law requires it, for the period that law requires. They are stored separately and used for nothing else. Messages you sent us (contact form, WhatsApp) and pilot-programme sign-up details and feedback are not part of the account and are not removed by deleting it; write to us to ask for those to be deleted too.

Deleting some data without deleting the account

Inside the app you can remove a single customer, quote, catalogue job, logo, team member or fingerprint/face sign-in key. A catalogue job and a sign-in key are deleted immediately; a removed customer, quote or team member disappears from your lists but stays stored until the account is deleted. Invoices and payment records cannot be deleted. To ask for anything else to be deleted, or for a removed item to be erased completely, e-mail us at the address above; we handle each request under our privacy policy and the law.

Subscriptions

Deleting the account cancels a subscription paid by card on our website: there are no further charges, and the service stays available until the end of the period already paid for. Deleting the account does not cancel a subscription bought through an app store (App Store or Google Play). Cancel it in the store's subscriptions screen as well; until you do, the store keeps charging and the deletion of your data may be delayed.